Services

More than just a software… you have a partner.

• Data Migration

  Do you need help with migrating data from another system? We won’t leave you floating between multiple systems without a lifeboat. Our team is happy to assist with the data migration process. We can tailor data migrations to meet your specific needs, including providing business analyst support, data cleaning, and large-scale data importing.

• On-boarding Assistance

  Web-based onboarding is offered to all new customers for no additional fee. During this process, a dedicated support representative will provide in-depth training on the system, assist you in configuring your database, develop specific workflows, and more.

• Product Support

  BSI customers have access to our dedicated, in-house support team. The support team is happy to help with technical issues, workflow questions, trainings, or other questions that may arise. In addition, all customers have access to our support site, which includes a detailed system user guide, onboarding session recordings, and a variety of other resources. Regular technical support hours are 8:00 a.m. – 4:00 p.m. U.S. Eastern Time, Monday through Friday.

• Validation and CAP Certification Assistance

  BSI is a validated software product. Our experienced team can assist you with workflow specific validation and CAP certifications if needed. We will work with you to provide expert guidance and documentation about BSI throughout its Software Development Life Cycle process.

• Product Enhancements

  Do you need a specific tool, button, or other custom enhancement? Our team can work with you to customize BSI to perfectly align with your lab’s unique workflow and requirements.

• Workflow Analysis

  BSI support representatives can analyze your organization’s current workflow and identify opportunities for improvement within BSI. We can help streamline your processes and optimize BSI workflows to meet your needs. BSI staff will work with you to implement any changes as necessary, while providing you with ongoing support and guidance along the way.

• Onsite BSI Training

  BSI provides the option for on-site training sessions. Our experienced support staff will come directly to you and provide customized, hands-on training that will empower your team to unlock the full potential of BSI.